SoftLedger Status - Incident history https://status.softledger.com SoftLedger Thu, 30 Apr 2026 16:09:20 +0000 Posting transactions requiring a new currency rate are failing Type: Incident Duration: 29 minutes Affected Components: Website, API Apr 30, 16:09:20 GMT+0 - Investigating - We are investigating the issue Apr 30, 16:09:54 GMT+0 - Identified - We are rolling back a database configuration change which likely caused this issue. Apr 30, 16:12:44 GMT+0 - Monitoring - We have rolled back a change and confirmed things are working normal, continuing to monitor. Apr 30, 16:38:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 29 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>16:09:20</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue.</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>16:09:54</var> GMT+0</small><br><strong>Identified</strong> - We are rolling back a database configuration change which likely caused this issue..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>16:12:44</var> GMT+0</small><br><strong>Monitoring</strong> - We have rolled back a change and confirmed things are working normal, continuing to monitor..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>16:38:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 30 Apr 2026 16:09:20 +0000 https://status.softledger.com/incident/cmoloiqc708oqswjz67gvmmmq https://status.softledger.com/incident/cmoloiqc708oqswjz67gvmmmq Latency Posting Journals Type: Incident Duration: 57 minutes Affected Components: API Apr 17, 13:50:00 GMT+0 - Identified - We have identified an issue causing journals to post and update slowly. We are currently implementing a fix. Apr 17, 14:36:30 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 17, 14:46:38 GMT+0 - Resolved - Requests have returned to normal and we will continue to monitor Type: Incident

Duration: 57 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>13:50:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue causing journals to post and update slowly. We are currently implementing a fix. .</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>14:36:30</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>14:46:38</var> GMT+0</small><br><strong>Resolved</strong> - Requests have returned to normal and we will continue to monitor.</p> ]]> Fri, 17 Apr 2026 13:50:00 +0000 https://status.softledger.com/incident/cmo305n2200natxh1xk76td3e https://status.softledger.com/incident/cmo305n2200natxh1xk76td3e Database Upgrade Type: Maintenance Duration: 3 hours Affected Components: Website, API Apr 11, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 11, 22:00:00 GMT+0 - Identified - We will be performing a database upgrade. This should result in less than 1 minute of potential downtime. Apr 12, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: ,

<p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing a database upgrade. This should result in less than 1 minute of potential downtime..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 11 Apr 2026 22:00:00 +0000 https://status.softledger.com/maintenance/cmnhte5op023d4nalwt1v6fzj https://status.softledger.com/maintenance/cmnhte5op023d4nalwt1v6fzj Slow requests for some endpoints Type: Incident Duration: 33 minutes Affected Components: Website, API Feb 4, 20:55:45 GMT+0 - Investigating - We have noticed that some end-points are timing out on requests. We are currently investigating the issue. Feb 4, 21:12:53 GMT+0 - Monitoring - We implemented a fix and are no longer seeing slow requests. We will continue to monitor. Feb 4, 21:28:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 33 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>20:55:45</var> GMT+0</small><br><strong>Investigating</strong> - We have noticed that some end-points are timing out on requests. We are currently investigating the issue..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>21:12:53</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are no longer seeing slow requests. We will continue to monitor..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>21:28:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 4 Feb 2026 20:55:45 +0000 https://status.softledger.com/incident/cml8ibnrb013dkyrrs0382500 https://status.softledger.com/incident/cml8ibnrb013dkyrrs0382500 Regular Infrastructure Upgrade - No Downtime Type: Maintenance Duration: 1 hour Affected Components: API Jan 17, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. No expected service interruption. Jan 17, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 17, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. No expected service interruption..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 17 Jan 2026 01:00:00 +0000 https://status.softledger.com/maintenance/cmke497g900bvoextq1uo4is3 https://status.softledger.com/maintenance/cmke497g900bvoextq1uo4is3 Issues Logging into SoftLedger Type: Incident Duration: 12 minutes Affected Components: Website Jul 16, 20:57:46 GMT+0 - Investigating - Our authentication provider - WorkOS - is currently having an issue. Jul 16, 21:09:09 GMT+0 - Monitoring - WorkOS has implemented a fix and is monitoring Jul 16, 21:09:56 GMT+0 - Resolved - This incident has been resolved. Please check WorkOS status below for further updates. Type: Incident

Duration: 12 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>20:57:46</var> GMT+0</small><br><strong>Investigating</strong> - Our authentication provider - WorkOS - is currently having an issue..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>21:09:09</var> GMT+0</small><br><strong>Monitoring</strong> - WorkOS has implemented a fix and is monitoring.</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>21:09:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Please check WorkOS status below for further updates..</p> ]]> Wed, 16 Jul 2025 20:57:46 +0000 https://status.softledger.com/incident/cmd6g0bkq02hnynysqx1jqfb1 https://status.softledger.com/incident/cmd6g0bkq02hnynysqx1jqfb1 Issues logging into SoftLedger - WorkOS Outage Type: Incident Duration: 1 hour and 57 minutes Affected Components: Login Page (WorkOS) Jun 12, 18:30:00 GMT+0 - Identified - Our authentication provider(WorkOS) is currently experiencing an outage. You may experience issues logging into SoftLedger or using web app. Our API remains fully functional at this time. We will continue to update as we find out more. Jun 12, 20:14:20 GMT+0 - Monitoring - Our authentication provider has implemented a fix - we are monitoring the result. You should be able to login at this time. Jun 12, 20:27:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 57 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Identified</strong> - Our authentication provider(WorkOS) is currently experiencing an outage. You may experience issues logging into SoftLedger or using web app. Our API remains fully functional at this time. We will continue to update as we find out more..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:14:20</var> GMT+0</small><br><strong>Monitoring</strong> - Our authentication provider has implemented a fix - we are monitoring the result. You should be able to login at this time..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:27:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Jun 2025 18:30:00 +0000 https://status.softledger.com/incident/cmbtsa720009zfx321u3y4z8p https://status.softledger.com/incident/cmbtsa720009zfx321u3y4z8p Regular Infrastructure Upgrade - No Downtime Type: Maintenance Duration: 31 minutes Affected Components: API, Website Apr 26, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. No expected service interruption expected Apr 26, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 26, 00:30:41 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 31 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. No expected service interruption expected.</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>00:30:41</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 26 Apr 2025 00:00:00 +0000 https://status.softledger.com/maintenance/cm9vt8xiz0006veqpywpn05mi https://status.softledger.com/maintenance/cm9vt8xiz0006veqpywpn05mi WorkOS Scheduled Maintenance Type: Maintenance Duration: 3 hours Affected Components: Website, Login Page (WorkOS), SSO/SAML Mar 8, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 8, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 8, 15:00:00 GMT+0 - Identified - <https://status.workos.com/> On **Saturday, March 8th, from 7:00 AM PST to 10:00 AM PST (10:00 AM EST – 1:00 PM EST)**, we will be performing maintenance on our core infrastructure to increase capacity and enhance our reliability. **What to Expect:** \- Intermittent increases in latency for the duration of the maintenance window. \- Brief period (up to 5 minutes) of intermittent API request failures. \- Brief period (up to 5 minutes) of delays or failures in asynchronous processing, affecting webhook delivery, email delivery, and directory sync. Our team will be actively monitoring the system to minimize all disruptions and will provide updates on the WorkOS status page as needed. Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - <https://status.workos.com/> On **Saturday, March 8th, from 7:00 AM PST to 10:00 AM PST (10:00 AM EST – 1:00 PM EST)**, we will be performing maintenance on our core infrastructure to increase capacity and enhance our reliability. **What to Expect:** \- Intermittent increases in latency for the duration of the maintenance window. \- Brief period (up to 5 minutes) of intermittent API request failures. \- Brief period (up to 5 minutes) of delays or failures in asynchronous processing, affecting webhook delivery, email delivery, and directory sync. Our team will be actively monitoring the system to minimize all disruptions and will provide updates on the WorkOS status page as needed..</p> ]]> Sat, 8 Mar 2025 15:00:00 +0000 https://status.softledger.com/maintenance/cm6v6ldjg003ibwzw5hsp123p https://status.softledger.com/maintenance/cm6v6ldjg003ibwzw5hsp123p Normal Database Maintenance Type: Maintenance Duration: 1 hour Affected Components: Website, API Feb 16, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 16, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 16, 01:00:00 GMT+0 - Identified - We will be performing routine database maintenance. This should result in less than 1 minute of potential downtime. Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing routine database maintenance. This should result in less than 1 minute of potential downtime..</p> ]]> Sun, 16 Feb 2025 01:00:00 +0000 https://status.softledger.com/maintenance/cm73gue470001tk2dz40icnlp https://status.softledger.com/maintenance/cm73gue470001tk2dz40icnlp Regular Infrastructure upgrade Type: Maintenance Duration: 1 hour Affected Components: Website, API Aug 4, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Aug 4, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 4, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 4 Aug 2024 00:00:00 +0000 https://status.softledger.com/maintenance/clz0nwr8h8686hwolrc9sy0h4 https://status.softledger.com/maintenance/clz0nwr8h8686hwolrc9sy0h4 UI Fails to Load - API Not affected Type: Incident Duration: 8 minutes Affected Components: Website Jun 14, 20:54:25 GMT+0 - Investigating - We are currently investigating this incident. Jun 14, 20:54:53 GMT+0 - Identified - We've identified the issue and are pushing an update now. Jun 14, 20:59:53 GMT+0 - Monitoring - The fix has been released and we are monitoring. Jun 14, 21:02:34 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>20:54:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>20:54:53</var> GMT+0</small><br><strong>Identified</strong> - We've identified the issue and are pushing an update now..</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>20:59:53</var> GMT+0</small><br><strong>Monitoring</strong> - The fix has been released and we are monitoring..</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>21:02:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 14 Jun 2024 20:54:25 +0000 https://status.softledger.com/incident/clxf62tyh38661bnn0gyu82oq8 https://status.softledger.com/incident/clxf62tyh38661bnn0gyu82oq8 Regular Infrastructure Upgrade Type: Maintenance Duration: 1 hour Affected Components: Website, API May 5, 00:00:00 GMT+0 - Identified - During this window there may be up to 5 minutes of downtime. May 5, 00:00:01 GMT+0 - Identified - Maintenance is now in progress May 5, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - During this window there may be up to 5 minutes of downtime..</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 5 May 2024 00:00:00 +0000 https://status.softledger.com/maintenance/clv7c2a8k48212bdn2t3fjzs27 https://status.softledger.com/maintenance/clv7c2a8k48212bdn2t3fjzs27